Shipping & Returns

Shipping Information

PSKoi Terms & Conditions – Please Read

Our business is evolving and we have put our Policies for purchasing, for shipping, and for holding Koi in printed form, so that our customers can be informed before they purchase fish.

PSKOI PURCHASE POLICY

We want to keep our customers happy, and we are always ready to help customers as much as possible. Our Koi facility is designed for retail and wholesale sales, and not intended for long-term holding, and we have found it necessary for our customers to read our Customer Purchasing Policy.

By purchasing Koi from pskoi.com, Customer acknowledges the following:

PSKoi quarantines and treats retail fish for parasites, unless otherwise notified. Treatments are designed to eradicate parasites, but at times it is possible for parasites to remain on the treated fish. PSKoi recommends that Customers quarantine, and scrape & scope their purchases.

If a fish dies within 24 hours of receipt or pick up, Customer must photograph the dead fish and send the photo to PSKoi along with a description of what happened. We will replace the fish at our expense.

PSKoi can ship live fish to the Continental US. It may be difficult, but special arrangements can be made for shipment to Canada depending upon the location.

The Customer must be available to receive or pick up their fish within 10 calendar days of notification from PSKoi that their fish has completed quarantine/parasite treatment, unless agreed to in writing from PSKoi.

Due to the expense and liability of holding fish, PSKoi does not intend to hold or board fish for customers unless under special circumstances confirmed in writing by PSKoi. An example of special circumstances may be for fish that PSKoi holds for our annual mud pond harvest event ‘West Coast Ikeage’ and mud pond fees have been paid for by the Customer. We do our best to keep fish healthy after 10 calendar days of the Customer notification, but cannot guarantee the health of the fish after that time and will not refund the Customer.

The Customer is responsible for shipping costs via airlines from the San Francisco Bay Area to a Continental United States airport of their choice using the following airlines: Southwest Airlines, United Airlines, and Delta Airlines, unless otherwise notified in writing by PSKoi. Some small airports may not be able to receive air freight of live fish from the airlines, so the Customer may have to pick up their shipment at a larger airport.

Airline shipments will be sent freight collect, and Customer will pay for shipment cost when they pick up their shipment, unless otherwise arranged in writing. The Customer must pick up the shipment within 2 hours of the flight arrival.

Customer may request shipment via UPS Next Day Air, however PSKoi assumes no responsibility for the shipment, or the condition in which the fish arrive. UPS will not insure our live fish shipments.

When picking up their fish at the airlines, the Customer must inspect the shipment thoroughly before signing and accepting the shipment. If there is any damage to the fish or the shipping container, the damage must be reported to and acknowledged in writing by the airlines before signing and receiving the shipment. The Customer must notify PSKoi of any problems right away.

Any fish that have not been received or picked up by the Customer within 1 week of notification from PSKoi will result in the Customer being charged a ‘Boarding Fee’. We will do our best to keep your live animal healthy, but PSKoi will not be responsible for the continued health of the Koi.

PSKoi has the right to consider fish abandoned if Customer does not adhere to this Agreement.

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